IT Services for Pharmaceutical & Nutraceutical Manufacturers in Orange County

If you are a pharmaceutical or nutraceutical manufacturer in Orange County who has been struggling lately with your IT systems, this article is for you. If you have been experiencing system downtime that disrupts your production, security threats to your sensitive data, or limited IT resources, please read on.

Pharmaceutical and nutraceutical manufacturers depend on technology that supports complex production, secure data, and seamless communication. But each company’s IT needs are unique: some want to outsource their entire IT department for a hands-off approach, while others prefer to keep an internal team and bring in outside experts to fill gaps or provide specialized support.

So the types of IT problems you are having are likely in one of two buckets. 

1. You have internal IT staff that are overwhelmed, overworked, and exhausted. They just need some help.
2. You are outsourcing your full IT department to a managed service provider (most commonly called an MSP), but they just aren't delivering great service.

Newport Solutions works with both of these types of manufacturers, so we understand your plight. Here’s how we support your IT environment under both situations - you can use this as a guide to judge whether your current support is working out for you:

Keeping Production and Office Systems Running Smoothly

Fully Outsourced IT:
We become your IT department, managing everything from network infrastructure to workstation maintenance. Our team handles software updates, server health, user provisioning, and day-to-day troubleshooting across your production floor and offices. You get a single point of contact and dedicated technicians who proactively monitor and maintain your systems, reducing downtime and improving reliability.

Co-Managed IT:
We complement your internal IT staff by taking responsibility for complex or time-consuming tasks such as patch management, backup monitoring, and network administration. Your team handles on-site or specialty hardware support, while we provide 24/7 monitoring, remote troubleshooting, and strategic planning support. Together, we ensure critical production systems remain stable without overloading your internal resources.

One note here is if your internal IT resource is a high-level resource like Director of IT, we can actually flip the script here and provide helpdesk support, cybersecurity and monitoring while your IT director handles projects, infrastructure upgrades, or software changes (of course we are ready and able to assist as augmented support).

Cybersecurity for IP Protection and Operational Resilience

Fully Outsourced IT:
We implement and manage your entire cybersecurity program, from endpoint protection and firewall management to incident response and vulnerability assessments. Continuous threat monitoring and user access controls are standard, and we handle security awareness training and phishing simulations to keep your team alert. Your security is our priority, so you can focus on manufacturing without worry.

Co-Managed IT:
We augment your cybersecurity efforts by providing specialized services such as 24/7 threat detection, incident response, and advanced malware protection. Your internal team oversees policy and compliance, while we bring in expert tools and resources to monitor and respond to threats faster. This partnership enhances your security posture without replacing your existing personnel.

Responsive, Manufacturer-Aware Helpdesk Support

Fully Outsourced IT:
Our helpdesk acts as your internal IT support, managing all user requests from password resets to critical system outages. We provide dedicated service level agreements (SLAs) that prioritize manufacturing uptime. You get a turnkey solution that keeps your entire workforce productive.

Co-Managed IT:
We provide escalated and specialized helpdesk support, stepping in when your internal team is at capacity or facing complex issues. Or if your team has those highly technical roles already, our technicians can handle standard requests, freeing your internal IT staff to focus on strategic projects or on-site support. This flexible approach allows you to scale support without hiring additional full-time resources (which is pricey in Orange County, we know!).

Clear, Reliable VoIP Communication Systems

Fully Outsourced IT:
We design, deploy, and fully manage your VoIP phone system, including setup, configuration, ongoing maintenance, and user support. Whether you have multiple facilities or remote workers, we ensure your communication infrastructure is modern, reliable, and aligned with your operational needs.

Co-Managed IT:
We work alongside your internal IT to manage the VoIP environment. Your team may handle day-to-day user provisioning and local troubleshooting, while we provide higher-level system administration and vendor coordination. This partnership ensures your phone systems remain stable without overburdening your internal resources.

A Tech Partner That Understands the Pace of Manufacturing

Fully Outsourced IT:
We serve as your complete technology partner, from infrastructure planning and procurement to new warehouse setups and strategic IT roadmapping. You benefit from consistent IT leadership, regular reporting, and proactive improvements designed to align IT with your manufacturing goals.

Co-Managed IT:
Many manufacturers have small or stretched-thin IT teams that juggle daily support requests, infrastructure maintenance, security, and compliance. They often lack bandwidth for proactive system improvements or strategic IT planning, which results in reactive firefighting rather than forward-thinking IT management.

We act as an extension of your internal team, offering strategic guidance, supplemental expertise, and advanced tools. We collaborate closely on IT budgeting, risk management, and project planning, filling knowledge or capacity gaps while respecting your existing team’s leadership.

Which Model Is Right for You?

Whether you want to offload your entire IT department or partner with a knowledgeable MSP to support your existing staff, our flexible approach adapts to your business needs and budget. We deliver consistent, reliable IT services that help you maintain uptime, secure your data, and communicate effectively — all essential to keeping your pharmaceutical or nutraceutical manufacturing running smoothly.

Because sometimes when your IT isn't working, it's not the technology; it's the management of that technology. So, if you aren't getting the level of service described above for your plant, reach out to us. We'd be happy to jump on a short call with you to answer any questions you have, or come onsite and evaluate your circumstance. Our office is located in Huntington Beach so we are neraby your Orange County facility. We look forward to meeting you.